Hello and Welcome to My Portfolio

Technical Writer - Technical Leader - Project Manager - Enterprise Customer Advocate

My career has spanned many different technical customer facing positions that cover the entire end to end SaaS product’s software development life cycle and long term support.

I have 14 plus years experience creating internal and external user focused technical documentation for SaaS products. I have managed and created knowledge bases and technical documentation for 12+ SaaS products and 14+ integrations. I specialize in communication between Technical and Non-Technical audiences.

My LinkedIn Profile

Projects

Technical Writing Projects - Employer, Open Source, and Personal Technical Writing Projects

Writing Specialties

  • Knowledge Bases

  • Administrator & User Guides

  • Integration guides

  • Help Desk Articles

  • Standard Operating Procedures (SOPs)

  • How-To Articles

  • Onboarding manuals

  • FAQs & Tutorials

  • API Documentation (OpenAPI, Swagger)

Professional Skills

  • Technical Documentarian

  • Knowledge Management

  • Project Management

  • Technical to non-technical Communication

  • Self-starter & Self-managed

  • Remote Team Leadership

  • Cross-disciplined Team Collaboration

  • Software development

  • Software Release Management

  • Software Implementation & Configuration

  • Technical Diagnosis

  • Computer Networking

  • Enterprise Customer Support

  • Technical Account Management

  • Technical Manager

  • Fast Learner

  • Research

  • Customer Education

Technology Profile

Knowledge Management: Salesforce, Zendesk, WordPress, Confluence, Antora

Documentation: Markdown, AsciiDoc, Asciidoctor, OpenAPI

Communication & Collaboration: LivePerson, Slack, Discord, Microsoft Teams, Zoom, Google Chat

CRMs: Salesforce, Zendesk, Dynamics, Oracle Netsuite

Telephone Systems: Avaya AES, Cisco Broadsoft, RingCentral, Nice InContact

Operating Systems Administration: Linux(Ubuntu, Red Hat, SUSE…), Windows, macOS, Bash, Command Line

Data: SQL, MongoDB(NoSQL), YAML, JSON

Cloud Computing: Docker, AWS, Azure, Digital Ocean

Issue Tracking & Version Control: Jira, git, GitHub, GitLab

Scripting & Programing: Bash Shell Scripting, Regular Expression, Python, JavaScript

API: Postman, OpenAPI, Swagger, Rest APIs

Authentication: SAML, Oauth

Certifications

Foundations of Project Management

Google, Dec 2022

Certified Scrum Master (CSM)

ScrumAlliance, Nov 2022

Red Hat Certified System Administrator (RHCSA): Red Hat Enterprise Linux 7

Red Hat, June 2018